Grand Legacy Hotel & Apartments Terms and Conditions:
Check-in time – 14:00pm         Check-out time – 11:00am

Rates are subject to change without prior notice.Please re-confirm rates when making a booking.Invoiced and payable in USD or RWF according to currency requested on quotation. Hotel Exchange rates will apply with regards to currency conversions on departure.All rates Inclusive of full English breakfast unless specified.Half board option available only at Apartments includes Dinner Bed and Breakfast. Maximum adult occupancy is two adults per room.

A deposit of 50% of entire quotation will secure your reservation. Reservations must be confirmed in writing. Deposits made to guarantee reservations are non-refundable. Balance of accommodation account is payable on arrival and all extras incurred on departure. Refunds of deposits/pre-payments are at the discretion of management and are dependent on the availability to re-let the rooms. Payment from tour operators and travel agents should be made by internet transfer, credit card. Major credit cards are accepted (VISA, Mastercard, and Amex) CANCELLATION & REFUND POLICIES: May apply

Complimentary Value added services:

  • Welcome drink on arrival
  • Free Wi fi access
  • Teas and coffee in rooms daily

Children Policy:

  • Children from 12 years and older are considered as adults and will be charged at the applicable rates.
  • Children not sharing with adults (occupying their own room) will be charged at the normal rate

Transfers can be arranged with reservations at an additional cost.

Cancellation Policy:

  • Cancellation within 21 days of date of arrival – 50% of full accommodation payable.
  • Cancellation within 7 days of arrival – full accommodation payable
  • In the event of premature departure, the full extent of the stay as originally booked and confirmed will be charged.Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the suites.